REFUND POLICY

This Refund Policy applies to all products and services provided by Miwen Corp ("we," "us," or "our").

1. Refund Eligibility

1.1 Customized Products: Due to the personalized nature of our products, refunds for customized items will only be considered in the following circumstances:

• The product is damaged or defective upon delivery.

• The customization significantly deviates from the provided instructions.

1.2 Standard Products: For non-customized or standard products, our standard return and refund policy applies.

2. Refund Process

2.1 Contact Us: If you believe you are eligible for a refund, please contact us within 5 business days of receiving the product. Provide detailed information, including order number, description of the issue, and supporting evidence (such as photos).

2.2 Evaluation: We will review the request and may request additional information for evaluation.

2.3 Refund or Replacement: If the request is approved, we will initiate a refund or offer a replacement, as determined by mutual agreement.

3. Non-Refundable Items

3.1 Shipping Costs: Shipping and handling charges are non-refundable.

3.2 Digital Products: Any fees for digital customization services or downloadable content are non-refundable.

4. Timeframe

4.1 Refund Requests: Refund requests must be submitted within 5 business days of receiving the product.

4.2 Processing Time: Refunds will be processed within 7 to 10 business days after approval.

5. Payment Reversals

5.1 Chargebacks: Initiating a chargeback without contacting us first may result in the suspension of your account and the forfeiture of any eligibility for a refund.

6. Changes to This Refund Policy

6.1 We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [your contact information].

8. Effective Date

This Refund Policy is October 1st, 2023.